Refund policy

Return and refund policy

Returns

We only accept returns for products that arrive broken, damaged, or as the wrong item. Once you've accepted and paid for a correct, undamaged order, it is final — we're unable to offer a return, exchange, or refund, including for opened or used products. This applies to all oils, including the Olive Oil.

Damaged or incorrect orders

If your order arrives damaged, leaking, or isn't what you ordered, contact us within 48 hours of delivery with photographs of the product and packaging. We will send you a replacement of the correct, unbroken product at no cost to you. If a replacement isn't available or you'd prefer a refund instead, see Refunds below.

Refusing delivery

You may inspect the outer packaging before paying. If the parcel is visibly damaged, you may refuse it at the door at no charge. Once payment is made and the courier has left, the terms above apply — we're only able to help with items that are broken, damaged, or incorrect.

How to request a return

Message us on WhatsApp at 03308552069 with your order number, photos, and the reason for your return. We will respond within 1-2 business days.
Approved returns must be sent back to us, or collected by our courier, within 2 days of approval. As all approved returns are for damaged or incorrect items, return shipping is covered by us.

Refunds

Once we receive and inspect the returned product, we will confirm the outcome by WhatsApp or email. For confirmed damaged or incorrect orders, we will send a replacement of the correct, unbroken product. If a replacement isn't possible or you'd prefer a refund instead, approved refunds are issued as bank transfer or Easypaisa/JazzCash within 7 business days.
Delivery charges are non-refundable except where the product was damaged or incorrect.

Contact

WhatsApp: 03308552069
Email: hello@nourrawellnessco.com
Nourra Wellness Co., Karachi, Pakistan